Privacy policy
LOULOU LA DUNE PRIVACY POLICY
(“PRIVACY POLICY”)
Version 0.0.1
__/__/2022
This Privacy Policy applies to our website, www.loulouladune.com (“Website”). We give utmost importance to privacy and protection of your personal data and the purpose of this Privacy Policy is to inform you about the types of personal data we may collect, store and process when you visit or use the Website or place an order with us. Please read this Privacy Policy carefully before accessing or using our Website and place an order with us. If you have any question or doubt regarding this Privacy Policy or processing of your personal data, please contact info@loulouladune.com.
This Privacy Policy may be updated from time to time due to changes on our services, Website or legal requirements. We recommend you check the Privacy Policy on a regular basis. In cases of material changes, we will do our best to inform you by sending you an e-mail or placing an announcement on our Website.
What Type of Personal Data Do We Process and How Do We Use It?
Summary
We collect certain data from you when you visit our Website, fill in contact forms, subscribe to our newsletter, place an order with us or contact us for a customer support assistance.
Personal information may be directly shared by you or in certain cases we may automatically collect information regarding your device and the browser via third parties’ software such as cookies. Please see our Cookie Policy for further information regarding these technologies and how you can manage your cookies preferences.
We collect your personal data to fulfill our obligations to you, to prepare and deliver your orders, to keep our Website secure, to communicate with you regarding your orders, and to inform you regarding our promotions and campaigns and to deliver targeted ads.
Please continue to read for further details with respect to processing of your personal data.
Personal Data You Shared With Us
- When you fill in forms, create an account with our Website, contact us by email or phone, subscibe to our newsletters or emails, contact us to report a problem or request support or purchase an item with or without an account, initiate return procedure for an item you purhcased on our Website, we may ask information such as your name, last name, telephone number, e-mail address, order number, delivery address, billing information. We use this information to contact you regarding your request, to prepare and ship your order, to assist you regarding a problem, to issue your invoice and to communicate with you.
- We will collect your email address to send you information about our campaigns and new products. To the extent required by applicable law, we will only send such messages if you have given us your consent to receive marketing messages.
- When you contact us for customer support, we will ask your name, last name, email address and telephone number to communicate with you regarding the support you need.
Personal Data We Collect From Other Sources
We may collect unanimous information with the help of third party service providers about your browser, operation system and IP address when you visit our Website, for the following purposes:
- to identify fraudulent or unlawful activities on the Website and to ensure compliance with our Terms,
- to analyze and improve our Website and,
- to provide a more personalized experience, and .
- to deliver targeted ads displayed to you on third-party websites and applications and social media.
Cookies
Cookies are small text files that are sent by a website to your device (computer or phone) and which are then stored in a file in your device’s browser. Cookies allow a website to remember your device and store information about your preferences.
Strictly necessary cookies: Some cookies are strictly necessary cookies for operation of a website. Without these cookies, a website cannot properly function.
Preference cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics cookies: Statistic cookies serve to understand how the users are using a website, meaning for example which pages they visit or which links they click on a website.
Marketing cookies: Marketing/targeting cookies collect information regarding browser habits of users and determine their points of interest. Third parties who receive such data present appropriate content and ads to the users.
Cookies are classified in two categories regarding their retention period too. There are session cookies and persistent cookies. Session cookies are stored during your browser session. Once you close your browser window, session cookies are deleted. Persistent cookies are stored in your device until you erase them manually or they expire. Persistent cookies are used to remember the preferences of the users while they visit a website.
Your preferences about cookies
Most of the browsers are designed to accept the cookies; however, you can change the cookie settings of your browser. Please read our Cookie Policy for further information.
Transfer of personal data to third parties
We use third-party service providers for certain services, and we need to share some of your personal data with them to the extent required for the relevant services. We only use the service providers who meet high data protection and security standards. We use these third-party services to understand how users behave on our Website, the performance of our Website and to optimize our Website accordingly, to send you direct marketing messages about our products, to perform our contract with you, to ship your products and for hosting services for our Website.
We may also share your personal data with law enforcement officers and other authorized bodies when we are required to do so by law or to prevent a crime or to protect or defend our rights and our Website.
How long and where do we retain your personal data?
We will not keep personal data longer than we need to perform our contract with you, or we are required by law. We may need to keep personal data longer to defend possible future legal claims.
Our headquarters and our servers are both located in the United States, which means that your personal data will be transferred to, stored, or processed in the United States.
Our products are made in Turkey and the products you purchase will be shipped from Turkey; therefore, your shipping details will be shared with the branches of international shipping companies in Turkey.
European Data - GDPR
The General Data Protection Regulation (“GDPR”) is the data privacy and protection legislation of the European Union. Its purpose is to protect fundamental rights and freedoms of natural persons and their rights to protection of their personal data. The GDPR has an extra-territorial scope. It applies to the processing of personal data by a controller or processor not established in the European Union, when the processing activities are related to (i) the offering of goods or services to such data subjects who are in the European Union or (ii) the monitoring of their behaviour as far as their behaviour takes place within the European Union.
Principles of the data processing
When the GDPR applies, we will process your personal data in accordance with the principles of lawfulness, fairness and transparency and we will process your personal data only if:
- you have given your consent to the processing of your personal data;
- it is necessary for the performance of a contract between us;
- it is necessary for compliance with a legal obligation, or
- it is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Our headquarters and our servers are both located in the United States, which means that your personal data will be transferred to, stored, or processed in the United States. Some of our third-party service providers may also be located outside of Europe.
Data Subject’s Rights
According the GDPR, you have a right:
- Not to be subject to a decision based solely on automated processing, including profiling, except when it is necessary for the performance of a contract between us or is authorized by the applicable law.
- To ask whether or not your personal data is being processed.
- To obtain the rectification of your personal data that is inaccurate or complete your missing personal data.
- To receive your personal data in a structured, commonly used and machine-readable format.
- To object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on (i) the necessity for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller or (ii) the necessity for the purposes of our or a third party’s legitimate interests. In such case, we will cease to process your personal data unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
- To object to processing of your personal data for direct marketing.
- To request us to restrict processing of your personal data if you contest the accuracy of your personal data or lawfulness of the processing.
- To be forgotten.
- To lodge a complaint with a supervisory authority
If you have any question or concern regarding processing of your personal data, please send us an email at info@loulouladune.com and we will do our best to help you.
CCPA Compliance
The California Consumer Privacy Act (“CCPA”), effective since 1 January 2020, is a data protection law that protects the residents of California and governs their rights regarding their personal data. According to the CCPA, data subjects have a right:
- to access to all the data that a company has processed regarding them and receive a copy of such data,
- to receive a list of all the third parties that their personal data is transferred to,
- to know what personal data is being collected.
We will always be transparent about the data we collect, why we collect and how we use such data, as well as the third parties’ access to such data. We will never sell your information.
If you have any question or concern regarding processing of your personal data, please send us an email at info@loulouladune.com and we will do our best to help you.
Contact
You can contact us at info@loulouladune.com with respect to your questions or concerns regarding this Privacy Policy, your personal data and your data subject rights.